How can I pay?
It is possible to pay by credit card (Visa, Mastercard, American Express, Maestro) and with Paypal, Apple Pay, Google Pay.
When is my account debited?
Your account will be debited when you receive the order confirmation email.
What monetary currency is used?
In all member countries of the European Community the currency used is the Euro (EUR).
Are online purchases safe?
It uses specific systems for the control and verification of all transactions that take place through the site, such as the Secure Sockets Layer (SSL) to allow encryption of potentially sensitive information.
Why was my payment not accepted?
The reasons for the non-acceptance of the payment can be different: try to check the card details entered during the ordering phase, such as the expiry date, the type and number of the card. If the problem persists, please contact our Customer Service (firstname.lastname@example.org).
What is the CVV/CVC code?
The CCV code (Credit Card Verification or CVC Code of Verification Card) is a 3 or 4 digit number shown on the credit card and required to increase the security of the transaction.