When is my order shipped?
Orders placed by the morning (Monday to Friday) will be taken over on the same day and delivery follows the timing relating to the country of reference. Deliveries are not made on Saturdays and Sundays and on public holidays, therefore they are made on the first following working day.
Is the order date different from the shipping date?
The order date refers to the moment in which the order was placed and confirmed on the site, otherwise, the shipping date refers to the moment in which the goods leave our warehouse and are taken over by the courier.
What are the destinations where you deliver?
Europe, except countries with custom
Do you also deliver to an alternative address?
FédebyFéde can also deliver to an alternative address (e.g. your workplace); just specify the coordinates for delivery. FédebyFéde does not deliver to a post office box address or to post offices enabled for the "Poste Fermo" service, for security reasons.
How can I check the status of the shipment?
As soon as your order has been shipped from our warehouse, you will receive a confirmation email with all the shipping details. You will be able to check the status of the shipment directly on the courier's website by entering your tracking code provided in the shipping confirmation email.
What happens if the courier does not find me at the specified place for delivery?
Should you be absent from the place specified for delivery, the courier will leave a coupon in your mailbox or near your intercom and you will also be sent a further email specifying the date for the new delivery.
If the delivery attempts fail, the goods will go into storage at the courier's depots and you will be contacted by our customer service to provide the information necessary to release the stock. If you do not respond within 3 days of receiving the communication, the goods will remain in storage and you will not be refunded. Once in storage, all costs will be at your expense.
Will I be contacted by the courier before delivery?
As a rule, the courier does not make preventive phone calls and does not handle delivery requests at particular times.