If your order has been shipped, please wait to receive it and then contact our Customer Service (fedebyfedecollection@gmail.com) to request a return. We remind you that once the confirmation has taken place, the order can no longer be cancelled.
How can I return an item?
It is necessary to contact our Customer Service (fedebyfedecollection@gmail.com) no later than 14 days from receipt of the goods , to have the return authorization created before sending the product back to us. The garments must not be worn, washed or altered and must not show any signs of use. All items must be returned as received.
I have received a different product than the one ordered, what should I do?
In the event that the product you received is different from the one you ordered, FédebyFéde will take full charge of the return. You will have to contact our Customer Service (fedebyfedecollection@gmail.com), no later than 14 days from receipt of the goods, who will create the authorization for the Return Service and coordinate with the courier to organize the collection, without any additional expense. As soon as the goods are returned to the warehouse, their conditions will be checked and subsequently, within 14 working days, the refund will be processed. Goods returned in unsuitable conditions will not be refunded. The refund will be automatically issued to the payment method you used to make the purchase and you will receive confirmation by e-mail at the address left in the order.
I received a product I don't like, what do I do?
If you do not like the purchased product, just contact Customer Service (fedebyfedecollection@gmail.com), no later than 14 days from receipt of the goods , to request return authorization and send the package back to the original warehouse at your expense . Once the goods have been returned to the warehouse, their conditions will be checked and subsequently, within 14 working days, the refund will be processed. The garments must not be worn, washed or altered and must not show any signs of use. All items must be returned as received. Goods returned in unsuitable conditions will not be refunded. The refund will be automatically issued to the credit card you used to make the purchase and you will receive confirmation by e-mail to the address left in the order.
I received a defective product, what should I do?
If the product you have purchased has a defect, FédebyFéde will take full charge of the return. You will need to contact our Customer Service (fedebyfedecollection@gmail.com) who will create the authorization for the Return Service and coordinate with the courier to organize the collection, without any additional expense. As soon as the goods are returned to the warehouse, their conditions will be checked and subsequently, within 14 working days, the refund will be processed. Goods returned in unsuitable conditions will not be refunded. The refund will be automatically issued to the credit card you used to make the purchase and you will receive confirmation by e-mail to the address left in the order.
When do you make the refund?
As soon as the goods return to our warehouse, for any reason, their conditions will be checked and subsequently, within 14 working days , the refund will be processed.
What do I do if the amount I was refunded is not correct?
Contact our Customer Service (fedebyfedecollection@gmail.com), who will verify the amount that has been refunded to you.
Can I exchange a product purchased on ?
No. To replace a product you will always have to return it to the FédebyFéde ecommerce site.